Careers Guest Experience Manager/Hotel Manager

The Hague

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Guest Experience Manager/Hotel Manager - Cove Centrum, The Hague.

We believe in simplicity, beauty and efficiency. Ever the curious, it’s about little things. Big things. Unexpected things.

We are part of our local community and they are part of us. We believe in creating authentic, localised experiences for our guests.

There are no boundaries in your role as Guest Experience Manager, as you will be responsible for your team in providing all the reassurance our guests need to relax into their stay. Experiences they won’t find anywhere else.

As Guest Experience Manager, you will be responsible for immersing you, and your team into the local community to create authentic experiences and sanctuaries for our guests, from the moment they book, to when they arrive and leave. At the lynchpin of our new brand, you will look to evolve the guest experience through seeking new and smarter ways to deliver soulful hospitality to our guests through creativity and innovation.

What we look for.

- Previous management experience within hospitality is highly desirable (hotels, student living, hostels, build to rent accommodation, including wider hospitality sectors also etc).

- An engaging people manager, who is able to collaborate and network with their teams through building connections virtually and in person through fun and creative ways to forge commitment, learnings, passion and understanding across the brand and properties.

- Tech savvy, someone who does not shy away from tech-based resolutions and interaction.

- Clear verbal/written communication proficiency.

- Flexible and adaptable approach with a can-do attitude.

But most importantly, you will be human like us. Your decisions and ways of being will be inspired by our values that have been created and defined by our people; The Courage to Question, Evolve and Be Human.

Our benefits.

- Competitive salary

- Bonus scheme

- 25 days’ holiday (plus the option to buy more)

- Wellbeing benefits (cash plan and an Employee Assistance Programme)

- Free nights in our properties

- Recognition schemes

- Pension (the tax efficient way)

- Sick pay

- Excellent development and travel opportunities

- Other benefits tailored to you

Our natural habitat.

We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility.  Ask your recruiting manager or see our careers page for more information.

Your core working hours are 40 hours per week over 5 days. 

This role is based primarily at one of the newest properties in our portfolio, Cove Centrum The Hague. Old meets new in this bustling shopping district. Inside, the spectacular nineteenth century Passage arcade houses shops and boutiques, while the charming Grote Markt at the end of the street is home to cafes and a winter market. The Museum Quarter is just around the corner, too - admire works by Escher and Rembrandt, or soak up the city’s rich history 

About edyn.

Here at edyn, we believe travel should be a rich journey of discovery. Our brands – Cove, Locke and SACO – offer soulful hospitality firmly rooted in their local neighbourhoods. Together, we’re creating sanctuaries for free-thinking urbanites across Europe.

About Cove.

Unlike other hotels, we’re not into labels. We’re into living. Cove offers guests a space like no other – carefully designed, uncluttered apartments that allow each person to make the most of every moment, and every mode. These day’s it’s not about clocking in then logging off, presenting then partying, or even weekdays and weekends. It’s about undivided, seamless living. Flowing from one mode to the next without interrupting. Working comfortably. Living efficiently. Blurring borders and being together, but with enough space for our guests. Work/life balance has changed, and we’re here for the future.

Interested in this role?

Apply now

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