Help Centre | Arrival and departure

Where do I collect my keys at West India House?

Cove - West India House is a self check-in property. On arrival, you will find a door entry panel located on the left side of the front door. Enter the main entrance access code you will have recieved via email a few days prior to check-in. Wait for the door to click before you open it. 

Inside, you'll find a key safe located at the far end of the entrance hall. Enter your key safe code, which you should also have recieved in the pre-arrival email. Inside, there should be an envelope in the key safe with your name and apartment number. Please make sure the key safe is properly closed after use.

If you're having any issues with apartment access please give Guest Services a call on +44 330 174 2694

Was this answer helpful?

Looking for something else?

Join Cove

For more details, see our privacy policy.