I need to cancel or amend my booking due to COVID 19 who should I contact?

If you need to cancel or amend your booking, drop a note to [email protected] and our bookings team will help you out.

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The booking process. Rates, promotions, terms and conditions and all that fun stuff.

Managing your booking. Cancellations and amendments, add-ons, and your account.

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Info about specific types of stay. Long stays, group stays, pet stays and more.

The latest on 'you know what' (COVID-19). Health & safety, changes to our terms and offering.