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Our standard check-in time is 4pm at all Cove properties.

Early check-in:
If you've booked an early check in, you can collect your keys from 2pm. This is available for an additional fee at most of our manned locations, subject to availability. Please note the price of early check-in may vary by location.

How to check-in:
You'll receive details of how to check-in before you stay via email. If there's no reception on-site, you'll also be sent an access code for your apartment via email 72 hours before you arrive. 

At properties with a 24/7 staffed reception
(Cove – Cannon Street, Cove – Centrum Passage, Cove – Minshull Street, Cove – Landmark Pinnacle, Cove – Paradise Street, and Wittenberg by Cove):
Yes, these locations have a 24/7 staffed reception, so we’re happy to store your luggage if you arrive before check-in or need to store bags after check-out. Just let one of our Hosts know. Please note, we can store bags free of charge for up to 24 hours.

At properties without a staffed reception (self check-in)
(Cove – Arne Street, Cove – Huntingdon, and Cove – St Martin’s):
These locations are unstaffed and operate via self check-in, so unfortunately we’re unable to store luggage before check-in or after check-out.

At The Moorgate by Cove
While The Moorgate is an unstaffed property, we have Bringme Boxes on Level 1 to allow guests to store luggage before or after their stay. Please note that only three boxes are available for luggage, so this service is subject to availability.

How to cancel or amend your booking depends on your booking method, and terms vary. Check our booking T&Cs for the nitty gritty, and refer to the rate terms when booking your stay.

If you booked directly on the Cove website, please get in touch with us via Live Chat to make the change. 

Chat to us.

Please note that non-refundable/non-amendable bookings cannot be cancelled. Non-refundable/non-amendable bookings are offered at a reduced rate, but this is on a ‘no-cancellation’ and ‘no-amendment’ basis.

Accordingly, no extensions or amendments are permitted. No refund will be made in the event of cancellation of a non-refundable booking and you will be charged the full amount of the booking.

If you've booked on a Flexible rate, stays can be cancelled free of charge or amended free of charge up to 24 hours before your stay (conditions apply).

If you made your booking via a third party or online travel agency (OTA) and need to cancel or amend your stay, please contact them directly. In this case, the host cancellation policy will apply.