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We've pre-empted some of the questions you might have. If you're looking for a speedy answer, check our the FAQs in our Help Centre. Here's a few of the top queries.
Our standard check-in time is 4pm at all Cove properties.
If you've booked an early check in, you can collect your keys from 2pm. This is available for an additional fee at most of our manned locations, subject to availability. Please note the price of early check-in may vary by location.
How to check-in:
You'll receive details of how to check-in before you stay via email. If there's no reception on-site, you'll also be sent an access code for your apartment via email 72 hours before you arrive.
If there is an reception on-site, we'll be happy to store luggage for you if you happen to be arriving earlier than your check-in time, or need somewhere to keep your bags on check-out day. Some of our locations don't have a reception - so unfortunately we're unable to store bags for you.
We can store your luggage during the day at:
- Cannon Street, The City, London
- Landmark Pinnacle, Canary Wharf, London
- Paradise Street, Liverpool One, Liverpool
- Minshull Street, Piccadilly, Manchester
- Centrum, Passage, The Hague
- Wittenberg by Cove, Plantage, Amsterdam
We don't have anywhere to keep your luggage safe during the day at:
- Arne Street, Covent Garden, London
- St Martin's, Covent Garden, London
- West India House, Harbourside, Bristol
Our cancellation and amendment terms vary depending on type of booking and rate booked.
Non-refundable bookings cannot be cancelled. If you've booked on a Flexible rate, stays can be cancelled or amended free of charge up to 24 hours before your stay. If you booked directly, to cancel or amend your booking please let us know via our live chat.
If you made your booking via a third party or online travel agency (OTA) and need to cancel or amend your stay, please contact them directly. In this case, the host cancellation policy will apply. Check our booking T&Cs for the nitty gritty, and refer to the rate terms when booking your stay.
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