Contact Us

Our cancellation and amendment terms vary depending on type of booking and rate booked. 

Non-refundable bookings cannot be cancelled. If you've booked on a Flexible rate, stays can be cancelled or amended free of charge up to 24 hours before your stay. If you booked directly, to cancel or amend your booking please send a request to [email protected]. 

If you made your booking via a third party or online travel agency (OTA) and need to cancel or amend your stay, please contact them directly. In this case, the host cancellation policy will apply. Check our booking T&Cs for the nitty gritty, and refer to the rate terms when booking your stay.

The majority of our locations don't have car parking, however some have 
limited parking spaces available for an extra fee. Head to our property-specific 
parking FAQs for more information or contact Guest Services at [email protected].

 

LONDON

• Cove - St Martin's, Covent Garden 

Unfortunately, there is no on-site parking at Cove - St Martin's. However, Q-Park Covent Garden (Q-Park Covent Garden, 34-35 Bedfordbury, Charing Cross, London WC2N 4DU) is located only a short walk away.

• Cove - Cannon Street, The City

Although Cannon Street does not have its own parking, there are a number of paid NCP Car Parks around the property. NCP London Barbican is only 0.6 miles, 12 mins’ walk away. Visit the NCP website for more information.

• Cove - Arne Street, Covent Garden

Although Arne Street does not have its own parking, there are a number of paid NCP Car Parks around the property. NCP Covent Garden is a short 0.2 miles, 3 mins’ walk away. Visit the NCP website for more information.

• Cove - Landmark Pinnacle, Canary Wharf

Although Landmark Pinnacle does not have its own parking, there are a number of paid Car Parks around the property. Just Park at West Ferry Circus is 0.4 miles, 8 mins’ walk away. Visit the Just Park website for more information.

 

LIVERPOOL

• Cove - Paradise Street, Liverpool ONE

Paradise Street offers on-site, underground car parking for £15/day, depending on availability. Please let us know at either the time of booking or upon arrival by contacting reception at [email protected] and they’ll be able to add this to your booking.

 

MANCHESTER

• Cove - Minshull Street, Manchester

Minshull Street has on-site secure underground parking (max height 1.85) at a charge of £15 per day. Due to limited space use must be prebooked, enquire at [email protected].

 

READING

• Cove - Castle Crescent, Coley

Castle Crescent has on site parking at £10 p/n. We advise you not to use 
parking surronding the property as this is permit only.
 

BRISTOL

• Cove - West India House, Bristol 

Unfortunately, there is no on-site parking at Cove - West India House. However, 
NCP Car Park (Queen Charlotte St, Bristol BS1 4ES) is located only a short walk 
away. Visit the NCP website for more information.

If there is an reception on-site, we'll be happy to store luggage for you if you happen to be arriving earlier than your check-in time, or need somewhere to keep your bags on check-out day. Some of our locations don't have a reception - so unfortunately we're unable to store bags for you at those locations.

We can store your luggage during the day at:

• Cannon Street, The City, London
• Landmark Pinnacle, Canary Wharf, London
• Paradise Street, Liverpool One, Liverpool
• Minshull Street, Piccadilly, Manchester
• The Ropewalk, The Park, Nottingham

We don't have anywhere to keep your luggage safe during the day at:

• Arne Street, Covent Garden, London
• St Martin's, Covent Garden, London
• West India House, Harbourside, Bristol
• Castle Crescent, Coley, Reading
• Cathedral Road, Pontcanna, Cardiff

Our standard check-in time is 4pm at all Cove properties.

Early check-in:
If you've booked an early check in, you can collect your keys from 2pm. This is available for an additional fee at most of our manned locations, subject to availability. Please note the price of early check-in may vary by location.

How to check-in:
You'll receive details of how to check-in before you stay via email. If there's no reception on-site, you'll also be sent an access code for your apartment via email 72 hours before you arrive.