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We've pre-empted some of the questions you might have. If you're looking for a speedy answer, check our the FAQs in our Help Centre. Here's a few of the top queries.

At properties with a 24/7 staffed reception

(Cove – Cannon Street, Cove – Centrum Passage, Cove – Minshull Street, Cove – Landmark Pinnacle, Cove – Paradise Street, and Wittenberg by Cove):
Yes, these locations have a 24/7 staffed reception, so we’re happy to store your luggage if you arrive before check-in or need to store bags after check-out. Just let one of our Hosts know. Please note, we can store bags free of charge for up to 24 hours.

At properties without a staffed reception (self check-in)

Please note that these properties are unstaffed and operate via self check-in. As such, we are unfortunately unable to offer on-site luggage storage before check-in or after check-out.

For Cove Arne Street and Cove St Martin’s, luggage storage is not available on-site. However, guests are welcome to use the nearby SACO Holborn facility located at Spens House, 72-84 Lamb's Conduit Street, London WC1N 3LT.

For Cove Huntingdon House, luggage storage may be available at Ember Locke, 202–220 Cromwell Road, London SW5 0SW. Please contact the team in advance to arrange this, as availability may vary.

Contact the properties in advance. Details available here.

At The Moorgate by Cove

For Moorgate by Cove, guests can store their luggage before or after their stay using the Bringme Boxes on Level 1. Please note that only three boxes are available, so this service is subject to availability and costs £10 per day. To book in advance, please contact the team. You can find the contact details here.

If you have any questions, feel free to contact your Cove property here.

Cancellation or amendment depends on how you booked and the terms of your rate. For full details, be sure to check our booking T&Cs and refer to the rate terms when booking your stay.

If you booked directly on the Cove website
Please contact the property directly to make any changes to your booking.

Booked a Non-refundable/Non-amendable rate?
These bookings are offered at a reduced rate but cannot be cancelled or amended. No extensions or changes are permitted, and no refund will be issued if you cancel. You will be charged the full amount of the booking.

Booked a Flexible rate?
You can cancel or amend your stay free of charge up to 24 hours before arrival (conditions apply).

Booked through a third-party or online travel agency?
If you made your booking through a third party or OTA, please contact them directly to make changes. Their cancellation policies will apply.

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