Help Centre | Property information

Is there a reception on-site at Cathedral Road, and how do I get in contact?

There is a partially manned reception at Cove - Cathedral Road, Pontcanna, open between 9am and 2pm, Monday - Friday.

What does this mean for you? 
When you arrive, you'll need to self check-in and collect your own keys. If you have an upcoming booking, you should recieve a pre-arrival email containing details about the arrival process, and any access codes required, around 72 hours before you arrive. However, our hosts will also be available to answer your queries, sort any issues and have a chat during the opening hours.

If you need to get in touch with someone during your stay, our friendly Guest Services team will be on-hand to help you out. You can contact them directly on +44 (0) 330 174 2694 or by email [email protected].

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