Help Centre | Arrival and departure

Where do I collect my keys at The Ropewalk?

Your apartment keys can be found in the key safe situated through the door marked apartments 2-8 to the left of the hallway. Please press START followed by the Key Safe Code (you will recieve this via email before your stay), and then press START again to open the safe. Please close the safe after use and turn the handle.

If you haven't you are still having trouble, please contact Reception (open until 10pm) or Guest Services on 0330 174 2694.

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