How do I check in and check out?
When can I check in?
Our standard check-in time is from 4pm. If you plan to arrive later than 11pm, please contact the property directly beforehand, so we can ensure everything’s ready for you.
Can I check in earlier?
Yes, if you'd like to get started with your stay earlier, you can check in from 2pm for an additional fee (subject to availability).
- Book early check in when you make your reservation, or
- Contact the property directly to add it to your existing booking.
How do I check in?
When you arrive, head to Reception to collect your keys from our friendly House Hosts. If you've checked in online, your process will be quicker.
Some Cove locations offer self-check-in kiosks after 4pm, but please note, not all properties have this option.
What do I need to bring with me?
Please bring:
- Your confirmation email
- Official photo ID (passport or driving licence only)
- Payment card or the method used to book
Even if you’ve checked in online, we’ll still need these items for verification.
Why do I need to show ID?
It’s a legal requirement to verify your identity to help protect against fraud. You also need to be 18 or over (unless accompanied by a parent or guardian).
Storing your luggage
If you’re staying at one of our staffed properties, we’re happy to store your luggage for free during the day so you can explore the city without the hassle of carrying your bags. This service is available until your check-in or check-outtime.
Please note that at unstaffed properties (excluding The Moorgate by Cove), unfortunately, we’re unable to offer luggage storage.
Find out more here.
What time is check-out?
Check-out is at 11am. You can leave anytime before then.
Can I check out later?
If you need a little more time, we offer late check-out until 1pm for an additional fee (subject to availability). Just ask at Reception or contact the property during your stay.
If you need any help or have more questions, please contact the property directly. We’re here to help make your stay smooth and enjoyable.
4 people found this helpful
Was this answer helpful?