Can I make a special request?

We understand that some of our guests may have specific needs or preferences.

If you have a special request, you can make a note of this when booking and we'll do our best to faciliate it. Or, you can get in touch with via Live Chat and typing 'agent' to connect to one of our team.

Chat to us.

Note that we can't guarantee we'll be able to accomodate all special requests, so if it's a deal breaker we recommend getting in contact before booking to check it will be possible.

8 people found this helpful

Was this answer helpful?

Looking for something else?

Making a booking

The booking process. Rates, promotions, terms and conditions and all that fun stuff.

My booking

Managing your booking. Cancellations and amendments, add-ons, and your account.

Arrival and departure

How, when and where to go to check in and check out. Travel, parking, timings and more.

Property information

On-site facilities and amenities, food and drink, and what you'll find in your apartment.

Types of stay

Info about specific types of stay. Long stays, group stays, pet stays and more.

Keeping you safe

The latest on 'you know what' (COVID-19). Health & safety, changes to our terms and offering.