Help Centre | Property information

Is there a reception on-site at The Moorgate by Cove, and how do I get in contact?

The Moorgate is a self check-in property and doesn’t have an on-site reception team. 

What does this mean for you?
When you arrive, you'll need to self check-in and collect your own keys. If you have an upcoming booking, you will receive a pre-arrival email containing details about the arrival process, and any access codes required, around 72 hours before you arrive. We recommend adding any extras to your stay before arrival, so these can be arranged in advance. 

Also note, we aren't able to offer luggage storage as there are no on-site hosts to look after it. 

If you'd like to arrange any extras ahead of your arrival, please get in contact via live chat.

Chat to us.

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