Help Centre | Property information

What are the house rules?

We know feeling at home and feeling safe go hand in hand, and we also believe the best communities are built on kindness. That’s where these guidelines come in.

Fire Safety 
All our apartments are designed with safety and efficiency in mind.  

Please don’t: 
Touch or tamper with any safety equipment or procedures 

Smoking or vaping is not permitted inside of our properties, please ask reception for the designated smoking area 

Burn candles or incense 

Visitors  
More than a place to stay, Cove is a place to feel at home. We welcome your visitors for dinner parties, co-working or long overdue catch ups. However, after 10pm we ask that only those named on the reservation are in the apartment.

But please bear in mind: 
No more than 8 people in your apartment 

No more than two people sleeping in each double or king-size bed. 

No more than one person sleeping in each single sofa bed, or two people in a double sofa bed. 

No visitors after 11pm or before 8am 

Collect all parcels from reception, make sure when you're ordering they have your name and apartment number 

Our home is your home, however ignoring these rules may result in being fined and asked to leave, which of course we don’t want. 

Criminality 
In the interests of all our residents, we don’t tolerate any criminal behaviour, including malicious damage. We will report you to the authorities and ask you to leave. 

Hygiene 
You can be assured we’re taking every precaution to keep all Coves clean and hygienic, in order to do so we need you to play your part. 

We will clean your apartment every 7 days as standard, offering no-contact cleans on request. Iin the mean time we ask you to keep your apartment clean and tidy 

Dispose of food waste regularly 

Use the extractor fan when cooking 

Drop us a message or speak to someone at reception if you require further cleaning services or products, we’ll be happy to help. 

Safety Gym
There are a few rules to keep the space safe and hygienic for you and all our guests. 

Please use equipment safely and considerately 

Make sure to properly read and understand the disclaimer for use at your own risk before signing. 

Sorry, no visitors which includes PTs and clients 

Security 
All Coves have CCTV and an Access Control system for your safety. At Landmark Pinnacle, we also have 24/7 on-site security.  
 
We appreciate you understanding that: 
We welcome all under-18s are welcome, but must be accompanied with an adult guardian or family member 

We’ll ask for photo ID when you check in 

If you lose your key, we’ll ask for photo ID before giving you a new one 

We only give one key per guest 

Damage 
All Cove apartments are carefully designed and considered. and we want to keep them that way for future guests. 

That’s why: 

We require a valid, authorised payment card when booking, and may take a damage deposit when you check in 

We ask you to let us know about any damage before you check out 

We kindly ask that you don’t stick anything to the walls 

Be kind to each other 
Cove is a community of connected travellers, for life in all modes - whether that be working, relaxing or celebrating. Whatever your mode, please be respectful of other guests. 

Smoking 
We don’t allow smoking or vaping anywhere on the property. Ask us where you can go instead. 

Please don’t blow smoke or vapour into our or our neighbours’ buildings. So you know, if you ignore the rules, you will be fined £240 for deep-cleaning, and asked to leave.  

 Pets/Dogs  
Cove welcomes guests and their furry friends for stays as there’s nothing that helps us feel more at home. But they do some with risks, so if you have a pet dog with you, we ask that you: 

One Dog per room   

Dogs 20kg and under  

One charge per stay (cost of the additional clean for that size of apartment) - We ask all guests with pets to sign the Cove Pet Waiver form when checking in  

Upon checking in you'll be given a 'Furry Friend' door hanger, please keep in hung outside your door for the duration of your stay  

We reserve the right to ask any guests with pets to leave if the pet is causing damage to the room or is causing a nuisance to other guests 

Noise 
Our residents are all sorts of people with all sorts of schedules.  

Please be considerate by: 

Keeping all noise including TVs, music, voices to a minimum between 10pm and 8am 

Cooperating with our team if we ask you to turn the sound down 

Recycling and Waste 
We try to make sure our buildings are as green as possible, but we need your help. Please turn off the lights and unplug chargers if you’re not using them, only turn up the heat when it’s chilly and use the recycling bin in the kitchen where you can.  

Respect 
We ask you to respect fellow guests and our team, as we ask them to do the same to you.