Keeping Safe

To find the nearest testing centre or order rapid flow tests visit GOV.UK.

It is possible to quarantine at a Cove apartment after travelling whilst waiting for your test results. If you test positive during this isolation period you can continue with your isolation. If this is the case please let us know so we can get everything in order and let our staff know.

Please note that you won't be able to use any communal areas if you are in quarantine. We also won't enter your apartment to clean.

It is not possible to quarantine in a Cove apartment after testing positive for COVID-19. We accept those quarantining after travel whilst waiting for their test results. If you test positive during this time you can continue your isolation. Please find more information on this here.

Although all of our apartments are self-contained and fully self-sufficient, our buildings aren't strictly classified in this way by the UK Government. This is because some of our properties have indoor communal spaces that are shared between guests, and all our apartments have communal entry and exitways.

Yes, you can order a PCR test to your Cove apartment. Please include your full name and apartment number on the package. 

If you need to order a PCR test for delivery before your arrival date, please let us know beforehand. 

If you have tested positive at a Cove apartment, please get in contact as soon as possible so we can get everything in order and let our staff know.

Please do not travel or leave your apartment. If needed, Guest Services can help arrange an extension to your booking.

Note that you won't be able to use any of the communal areas if you are in quarantine. We also won't enter your apartment to clean, but we can arrange a 'no-contact' clean for you.

Yes, at our properties where leisure guests are permitted our co-working spaces will remain open to the public, although we recommend that our guests wear face coverings while in these public spaces (unless eating or drinking). At any point if leisure guests are not permitted, our co-working spaces will remain open but for Cove guests and residents only. 

If you prefer more privacy and the comfort of your own space, our apartments are also well equipped for working.

In line with government guidelines there is no longer a need to self-certify at any of our locations, as we are open to all types of stay.

Note that on arrival, at some of our properties you may be asked to present further evidence that you have the right to travel, as stipulated by national authorities. Without this, you may not be able to stay (and we don't like having to turn anyone away).

Yes, you will be able to order grocery delivery (and takeaway) to your apartment and our Hosts or Guest Services team will be more than happy to help you with this. 

Although all of our apartments are self-contained and fully self-sufficient, our buildings aren't strictly classified in this way by the UK Government. This is because some of our properties have indoor communal spaces that are shared between guests, and all our apartments have communal entry and exitways.

We don't offer any specific NHS or keyworker discounts at the moment. 

However, we do work with the team over at Nights On Us to gift free stays to NHS workers on a regular basis, as a way of giving back to the community.

We know things change quickly. The best way to keep updated on entry requirements to the UK is visiting GOV.UK  there you will find up to date advice on the latest requirements.

Let Guest Services know if you would like to request a no-contact clean via our live chat. You can also request cleaning products and linen to be left at their door.