Keeping Safe

Keeping Safe

The latest from us on COVID-19

WE're open for every mode of travel.


Business. Leisure. Essential travel. You name it, our doors are open for all of you. We know life has changed over the past few months, and with that, you can be assured that we're doing everything we can to make things safe for our guests.

Being self contained, our apartments are ideal if you're wanting a little extra privacy and security while things are still getting back to 'normal'. 

FAQ.

Yes - all of our apartments are self-contained, with private areas for sleeping, living, and dining.

Note that under UK regulartions, our properties aren't classified as 'self contained' since they have shared entrances, and some have shared outdoor spaces such as gyms and lounge areas. For that reason, we will follow government guidelines for standard accomodation in the case of there being any changes to who can stay with us for leisure. For the moment, we're open for all kinds of stay, across all locations.

In line with government guidelines there is no need to self-certify at any of our locations, as we are open for all leisure stays.

In line with government guidelines, our Coves are open for every mode of travel, including leisure stays. If there's any updates, you'll see it here first.

We have a ‘no-touch’ housekeeping service where guests can request cleaning products and linen to be left at their door.

As standard, we clean your apartment once every 7 days - but to keep everyone safe, housekeeping won’t be entering your studio to clean during your stay or while you are inside. If you’d like a clean you can pick up fresh linen, Ecolab cleaning products and other essentials at reception. We’re CSC and ISAAP ‘Stay with Confidence’ accredited, so you can be assured we’re taking every precaution to keep guests and staff safe.

In line with government guidelines and in order to keep both our guests and staff safe, face coverings must be worn throughout the common areas of all Cove properties at all times. You should only remove your mask when eating or drinking in one of our common areas.

The gym at Cannon Street is open to a limited number of guests at any time. We have a booking system to enable social distancing and ensure equipment is to be cleaned between uses. Please contact reception to book a slot when checked-in.

In line with government guidelines all guests and visitors in Cove properties are required to provide their contact details, in compliance with the NHS Track & Trace system.

We have introduced a ‘no-touch’ housekeeping service, where guests can request cleaning products and linen to be left at their door. Our check-in and check-out process facilitates social distancing, with sanitiser and hygiene products distributed throughout Cove properties. All staff have been fully briefed on how to approach guests that may be unwell or are self-isolating.

We are making a conscious effort to regularly check-in with each team member to ensure they remain in good health and spirits. At Cove we are immensely grateful to each and every one of our team on the ground who are working very hard to keep our properties running and our guests safe and reassured.

To ensure the safety of all our guests and staff, guests are requested to practice social distancing during their stay. This includes wearing face coverings at all times when in common areas. We have changed our housekeeping protocol, and introduced socially distanced or ‘contactless’ check-in.

If you are unsure or worried you will not be able to make your trip, we recommend booking one of our fully flexible rates. This allows you to cancel your booking up to 24 hours prior to your stay (1-6 nights) or 7 nights prior to your stay (7-28 nights). If you book on one of our non-refundable rates, standard terms will apply. This means unfortunately we won’t be able to issue a refund if you need to cancel.

However, due to the ever-changing nature of the current situation we have updated our booking terms so that booking amendments can be made free of charge if you need to cancel, so you can rebook for an alternative date within the next 12 months. To do this contact [email protected] and our bookings team will be on hand to help.

Last updated: 04.06.21

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